Terms of Service  /  Privacy Policy

Terms of Service / Privacy Policy

The ultimate Motorcycle Tow Hitch, Electric Bike Carrier, Scooter Carrier ... and More

SHIPPING POLICY

MOTOW offers Free standard ground shipping with UPS within the lower 48 United States and 5 Canadian Provinces. For Hawaii and Alaska, Newfoundland, Nova Scotia, Prince Edward Island, New Brunswick, Manitoba, Northwest and Yukon Territory, or international shipments you can get a shipping quote on the Cart page, or please feel free to contact us at contact@motowus.com.  You can order expedited shipping while placing your order. 

If it is verified by UPS or USPS that your package was lost prior to arriving at your destination, we will replace it at no charge. We are not responsible for shipments that are lost or stolen after delivery confirmation or shipments that are lost without confirmation from the shipping party. 

RETURN POLICY

Unused product with the original packaging can be returned within 30 days of purchase date after getting a return authorization from MOTOW, email contact@motowus.com. Customer is responsible for a 15% restocking fee as well as the cost of shipping the item back to us.  Product that has been used cannot be returned. 

If any product arrives with missing or defective parts, please contact us immediately at email contact@motowus.com.   A determination will be made to either replace the defective part or replace the entire product and return the defective product to our warehouse using a prepaid shipping label that we will provide for you.  See above for product damaged in transit.

LIMITED WARRANTY

MOTOW ("Manufacturer") warrants that each MoTow device used and/or operated by the original purchaser under normal use in the continental United States or Canada will be free from defects in materials and workmanship for up to three (3) year following the original purchase, subject to the requirements, exclusions and limitations stated below. The obligation of this Limited Warranty shall be limited to repairing or replacing any part or parts, which in the opinion of the Manufacturer are defective in materials or workmanship under normal use and service during the Limited Warranty period commencing at the date of purchase of the MoTow. If the MoTow is leased, rented, used for commercial hauling, or for any use not expressly permitted, this Limited Warranty is null and void.

You Must Send Us / Record Your Purchase

In order to validate this Limited Warranty, you must document your purchase and follow installation instructions. The original purchaser must submit the warranty card information online at https://MotowUS.com within thirty (30) days of purchase, or this Limited Warranty will be null and void. Federal law requires this purchase record. In addition to validation of your warranty coverage, submitting information online will allow the Manufacturer to supply necessary information after you have purchased a MoTow. 

Three Year Limited Warranty: Steel Components

Subject to the requirements, exclusions and limitations stated above and below, the steel components of the MoTow are warrantied to the original purchaser against defects in materials and workmanship by the Manufacturer arising from normal use for a period of three (3) years from the date of purchase. The steel components of the MoTow included in this three (3) year Limited Warranty are limited to the following: lift housing, cradle housing, cradle plates, eBike/Bike Carrier frame, Scooter rack, and the steel hardware

One Year Limited Warranty: Other components

Subject to the requirements, exclusions and limitations stated above and below, the original tire straps, handlebar straps, safety strap, ratchet buckles, hooks, quick link, reflective flags, 15/16 socket and motor included with a MoTow device are warrantied to the original purchaser against any defects in the materials and workmanship by the Manufacturer arising from normal use for a period of one (1) year from the date of purchase.

Other Exclusions Not Covered By This Limited Warranty

For purposes of this section, the term “vehicle(s)” includes any and all mediums, whether motorized or other, used for the transportation of people or goods.

This Limited Warranty covers only defects in original components which arise from normal use and does not apply if the MoTow device has been subject to improper installation and/or use (Installation and Use Instructions provided with each purchase), negligence, accident, abuse, misuse, improper loading or has been repaired or altered without the prior written consent of the Manufacturer. Damages caused by failure to provide proper maintenance and repair, loose tensioning of wheel straps (in particular, on Tow Hitches wheel straps must be tensioned "hard" to ratchet maximum based on wheel size), improper installation of handlebar straps, loose or improperly torqued nuts, or improper latching or loose nuts, bolts and/or screws (maintaining necessary tightness is the owners responsibility) are not covered by this Limited Warranty. In addition to the above exclusions, the Manufacturer expressly excludes from this Limited Warranty the following: replacement and work performed or options installed by others; loss of time, inconvenience, loss of use of the MoTow device, rental or substitute equipment, loss of revenue, or other commercial loss; and vehicle wear and/or damage.

The MoTow Motorcycle Fixed Tow Hitch covered by this Limited Warranty is designed to tow no more than Six Hundred (600) pounds when attached to a vehicle having a Class 2, Class 3, Class 4 hitch having a two (2) inch receiver opening, a minimum of Three Hundred (300) pound tongue weight, and 16" to 17" clearance measured from the ground to the bottom of the vehicle hitch opening. The MoTow Motorcycle 18" Adjustable Tow Hitch covered by this Limited Warranty is designed to tow:  [1 of 3] no more than Four Hundred (400) pounds when attached to a vehicle having a Class 1 Hitch with a one and one quarter (1-1/4) inch receiver opening, hitch pin hole minimum 1.5" from face of hitch, a minimum of Two Hundred (200) pound tongue weight, and 10" to 16" clearance measured from the ground to the bottom of the vehicle hitch opening; [2 of 3] no more than Four Hundred Fifty (450) pounds when attached to a vehicle having a Class 2 Hitch having a one and one quarter (1-1/4) inch receiver opening, hitch pin hole minimum 1.5" from face of hitch, a minimum of Two Hundred Fifty (250) pound tongue weight, and 10" to 16" clearance measured from the ground to the bottom of the vehicle hitch opening; and [3 of 3] no more than Six Hundred (600) pounds when attached to a vehicle having a Class 2, Class 3, Class 4 hitch having a two (2) inch receiver opening, a minimum of Three Hundred (300) pound tongue weight, and 10" to 16" clearance measured from the ground to the bottom of the vehicle hitch opening. The MoTow Motorcycle 24" Adjustable Tow Hitch covered by this Limited Warranty is designed to tow no more than Six Hundred (600) pounds when attached to a vehicle having a Class 2, Class 3, Class 4 hitch having a two (2) inch receiver opening, a minimum tongue weight of Three Hundred (300) pounds, and 17" to 21" clearance measured from the ground to the bottom of the vehicle hitch opening. It is recommended that a minimum towing height of eight (8) inches be maintained, measured from the ground to the bottom of the loaded cradle, and that travel speed of the towing vehicle not exceed fifty-five (55) miles per hour (mph) when the MoTow Motorcycle Tow Hitch is in use.  

The MoTow Hitch Lift covered by this Limited Warranty is designed to carry no more than Three Hundred Seventy-five (375) pounds on a Class 1 or higher hitch and may only be attached to a vehicle with a Class 1, Class 2, Class 3, or Class 4 hitch having a one and one quarter (1-1/4) inch or two (2) inch receiver opening, hitch pin hole minimum 1.5" from face of hitch, and a minimum of Two Hundred (200) pound tongue weight. The MoTow Hitch Lift Motorized covered by this Limited Warranty is designed to carry no more than Three Hundred (300) pounds on a Class 1 or higher hitch and may only be attached to a vehicle with a Class 1, Class 2, Class 3, or Class 4 hitch having a one and one quarter (1-1/4) inch or two (2) inch receiver opening, hitch pin hole minimum 1.5" from face of hitch, and having a minimum of Two Hundred (200) pound tongue weight. Purchaser is responsible for properly attaching any third (3rd) party two (2) inch hitch mounted carrier or rack to the MoTow Hitch Lift or MoTow Hitch Lift Motorized, and MoTow assumes no responsibility for improper installation of a third (3rd) party carrier or rack, or exceeding weight or other limitations of a third (3rd) party carrier or rack.

The MoTow Double eBike/Bike Carrier covered by this Limited Warranty is designed to carry no more than Two Hundred (200) pounds on a Class 1 or higher hitch and may only be attached to a vehicle with a Class 1, Class 2, Class 3, or Class 4 hitch having a one and one quarter (1-1/4) inch or two (2) inch receiver opening, hitch pin hole minimum 1.5" from face of hitch, and having a minimum of Two Hundred (200) pound tongue weight. The MoTow Scooter Carrier covered by this Limited Warranty is designed to carry no more than Three Hundred Seventy-Five (375) pounds on a Class 2 or higher hitch and may only be attached to a vehicle with a Class 2, Class 3, or Class 4 hitch having a two (2) inch receiver opening and having a minimum of Three Hundred (300) pound tongue weight.

Purchaser must refer to the vehicle owner’s manual for towing and tongue weight limitations for use with any MoTow device. Any use of a MoTow device that exceeds the Manufacturer’s specific limitations are excluded by this Limited Warranty.

PRIVACY POLICY:

We respect the privacy of our customers and website visitors, and we want you to feel comfortable exchanging information with us.


Our information policy is listed below. Please contact us at contact@motowus.com if you have any questions or concerns about your privacy related to MoTow’s website.

Privacy on MOTOWUS.COM

When you visit our site, we do not collect your name, e-mail address, or any other personal information unless you voluntarily provide it to us. We may set "cookies" to facilitate site navigation and to personalize your experience on our site. We do not partner with or have special relationships with any advertising-server companies.

The information we collect is used to improve the content of our website and to notify customers about MoTow’s news and current events. This electronic information is never shared with other organizations.

To receive occasional e-mail updates from MoTow, you can subscribe to MotowUS.com by filling out information on our Home Page. You can easily unsubscribe at any time.

You can verify, update, or correct any information that we maintain about you by contacting us by e-mail, telephone, or writing (see above for addresses and phone numbers).

Information security

This site has security measures in place to protect the loss, misuse, and alteration of the information under our control. All information sent to this site is protected by SSL session (https), the industry standard in protecting against disclosure to third parties.

Links to other sites

Occasionally we provide links to other websites we think you will enjoy. (Note that all external links on MotowUS.com open in a new browser window.) These other sites operate independently of MoTow and have established their own privacy policies. For the best online experience, we suggest that you review these policies at any site you visit. These linked sites are only for your convenience and therefore you access them at your own risk.

Customer database

MoTow maintains a customer database that records consumer. As a MoTow customer, when you purchase a product from us, we will record your name, address, phone number(s), and your e-mail address – so that we can contact you about your purchase or your order, as necessary.

We will contact you directly in regard to a specific transaction, order, or request that you have made. You may also receive occasional e-mail updates from us on special offers, store happenings, new products, local events, and other news of interest to our customers. You can easily unsubscribe at any time, and you can also contact us to stop e-mail updates.

If you supply us with your postal address, you may receive occasional mailings from us with information on new products, services, or upcoming events. If you do not wish to receive such mailings, please let us know and we will be sure to remove your name from our mailing list (see contact information above).

We never share e-mail addresses with other organizations.

You can verify, update, or correct any information that we maintain about you by contacting us by e-mail, telephone, or writing (see above for addresses and phone numbers).

Collection and use of personal/non-personal data

We reserve the right to log and analyze information gathered from a user’s visit to this website. This information includes personal (name, email address) and non-personal (browsing patterns, number of site logins) data as outlined below.

Personal data collection and use

Personal data is collected when users provide information to us. As an example, a user may request to be added to our email communications. Additionally, when a user places an order on this site, personal data, including, but not limited to, name, email address, and phone number are captured. We use this information in a number of ways as part of normal business communications. Personal data may also be used to communicate marketing or promotional information that we feel may be of interest to you. As a user, you have the option to unsubscribe from marketing or promotional email communications at any time.

Non-personal data collection and use

Non-personal data collected include your web usage patterns when you interact with this website. We use tracking technologies to capture data that is intended to better understand how users interact with our website, measure the success of marketing campaigns, and to ensure that the user experience is optimized.

Tracking technologies

This website uses technologies like cookies, tags, scripts, and logs to capture details specific to your browsing patterns when you visit our website pages. We use third-party analytics packages to make sense of this data and understand how users interact with our site. None of the information collected is personally identifiable.

Analytics software

We use various analytics software which all operate similarly. These applications are technology services that help us better understand your experiences on this website (e.g., how much time you spend on which pages, which links you choose to click, what you do and don’t like, etc.) and this enables us to build and maintain our service with user feedback. These services use cookies and other technologies to collect data on your behavior and your devices; in particular device IP address (captured and stored only in anonymized form), device screen size, device type (unique device identifiers), browser information, geographic location (country only), preferred language used to display our website. They store this information in a pseudonymized user profile. Neither they nor we will ever use this information to identify individual users or to match it with further data on an individual user.

Disclosure of user data to third parties

We do not share non-personal data, as described above, with third parties.

Updates to our information practices

From time to time, MoTow may make changes to our information practices or enhance the functionality of our website at MotowUS.com. We will update this statement accordingly, and we encourage you to periodically review this page for the latest information on MoTow's privacy practices.

Thank you for visiting us. As always, we appreciate the opportunity to assist you.