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MADE IN THE U.S.A.
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Terms of Service

Terms of Service

The ultimate Motorcycle Towing System

LIMITED WARRANTY

MOTOW ("Manufacturer") warrants that each MoTow device used and/or operated by the original purchaser under normal use in the continental United States or Canada will be free from defects in materials and workmanship for one (1) year following the original purchase, subject to the requirements, exclusions and limitations stated below. The obligation of this Limited Warranty shall be limited to repairing or replacing any part or parts, which in the opinion of the Manufacturer are defective in materials or workmanship under normal use and service during the Limited Warranty period commencing at the date of purchase of the MoTow. If the MoTow is leased, rented, used for commercial hauling, or for any use not expressly permitted, this Limited Warranty is null and void.

You Must Send Us / Record Your Purchase

In order to validate this Limited Warranty, you must document your purchase. The original purchaser must complete and return the warranty card provided with the product to the manufacturer within thirty (30) days of purchase, or submit the warranty card information online at motowus.com, or this Limited Warranty will be null and void. Federal law requires this purchase record. In addition to validation of your warranty coverage, returning the registration card or submitted information online will allow the Manufacturer to supply necessary information after you have purchased a MoTow.

One Year Limited Warranty: Steel Components

Subject to the requirements, exclusions and limitations stated above and below, the steel components of the MoTow are warrantied to the original purchaser against defects in materials and workmanship by the Manufacturer arising from normal use for a period of one (1) year from the date of purchase. The steel components of the MoTow included in this one (1) year Limited Warranty are limited to the following: lift housing, cradle housing, cradle plates, and the steel hardware

One Year Limited Warranty: Other components

Subject to the requirements, exclusions and limitations stated above and below, the original tire straps, handlebar straps, safety strap, ratchet buckles, hooks, quick link, reflective flags, and 15/16 socket included with the MoTow are warrantied to the original purchaser against any defects in the materials and workmanship by the Manufacturer arising from normal use for a period of one (1) year from the date of purchase.

Other Exclusions Not Covered By This Limited Warranty

For purposes of this section, the term “vehicle(s)” includes any and all mediums, whether motorized or other, used for the transportation of people or goods.

This Limited Warranty covers only defects in original components which arise from normal use and does not apply if the MoTow has been subject to improper installation, negligence, accident, abuse, misuse, improper loading or has been repaired or altered without the prior written consent of the Manufacturer. Damages caused by failure to provide proper maintenance and repair, loose tensioning of wheel straps (wheel straps must be tensioned "hard" to ratchet maximum based on wheel size), improper installation of handlebar straps, loose or improperly torqued nuts, or improper latching or loose nuts, bolts and/or screws (maintaining necessary tightness is the owners responsibility) are not covered by this Limited Warranty. In addition to the above exclusions, the Manufacturer expressly excludes from this Limited Warranty the following: replacement and work performed or options installed by others; loss of time, inconvenience, loss of use of the MoTow, rental or substitute equipment, loss of revenue, or other commercial loss; and vehicle wear and/or damage.

The MoTow covered by this Limited Warranty is designed to tow no more than Six Hundred (600) pounds on a Class 2 hitch and Eight Hundred (800) pounds on a Class 3 hitch or higher and may only be attached to a vehicle with a Class 2, Class 3, or Class 4 hitch having a two (2) inch receiver opening, 16" clearance from the ground to the bottom of the hitch for MoTow Car and Truck, and 10" clearance from the ground to the bottom of the hitch for MoTow RV, and a minimum tongue weight of Three Hundred (300) pounds on a Class 2 hitch, Three Hundred Fifty (350) pounds to Four Hundred (400) pounds on a Class 3 hitch or higher. Purchaser must refer to the vehicle owner’s manual for towing and tongue weight limitations. Any use of the MoTow that exceeds the Manufacturer’s specific limitations are excluded by this Limited Warranty.