Order Shipping
MoTow orders ship within 3-5 business days via UPS Ground. Shipping charges are prepaid and added to the order at our competitive rates. Customers may choose to expedite their shipping times while placing their order.
If UPS verifies that a package was lost prior to being delivered, MoTow will replace it at no charge. MoTow is not responsible for shipments that are lost or stolen after shipper delivery confirmation, or shipments that are lost without confirmation from MoTow and/or the shipping party.
Product Returns
Unused MoTow products in their original packaging can be returned within 30 days of invoice with a 10% restocking fee. Customers may obtain a return authorization from MoTow by emailing contact@motowus.com. Return shipping is paid for by the customer. Original shipping and payment processing fees are non-refundable. Product that has been used, has been damaged, or is incomplete, cannot be returned.
